Client notifications in Telegram

Once your Telegram bot is connected, it can send clients the same notifications as email — but instantly and with action buttons right in the message.

What clients receive

• Booking created — via the widget or when an admin books them in the journal;
• Booking confirmed;
• Booking rescheduled — with the new date and time;
• Visit reminder — a configurable number of hours before the visit;
• Booking cancelled and the "no-show" status.

Booking and reminder messages carry "✅ Confirm" and "❌ Cancel booking" buttons. Confirming instantly updates the appointment status in your journal. Cancelling asks for confirmation first and respects the cancellation window from your online-booking settings: too close to the visit, the bot politely asks to call the salon instead.

How to enable

Open Settings → Integrations → Telegram → Bot notifications. Each rule has its own toggle; reminders let you set how many hours before the visit to send. After connecting the bot all rules are off — nothing is sent until you enable them.

Only clients who connected the bot receive Telegram messages. Everyone else keeps receiving email as before; your email notifications automatically include a "Get reminders in Telegram" link.

Delivery log

Every send appears in the notification log with its status: sent, skipped (e.g. the client has no Telegram) or failed. If a client blocks the bot, FIXA stops retrying and marks it in the log.